AI phone intake for personal-injury firms · built and run by one person
+1 (619) 853-1035 Tap to call the lineThat is the working intake agent, live, 24 hours a day, answering as a law firm that does not exist. Tell it what happened. Ask if it is a person. Ask what your case is worth. Try to book a consultation and notice it says "booked" only after the calendar has confirmed.
Then come back. Everything below is something you can check yourself, most of it in under ten minutes.
$997 a month for the whole firm · month-to-month · 60-day full refund · no setup fee
I answer in writing, usually the same day. Or watch the 1:37 film ↓
| Exhibit | What it shows | How to check | Time |
|---|---|---|---|
| A | Answers every call, qualifies the caller and books the consultation, 24/7 | Call it now with the test table | 3 min |
| B | A web lead gets called back in about a minute | Read the test record, or email me your cell number and your own phone rings | 1 min |
| C | A dropped call gets called back | A real call-back with its call ID, or hang up on the line yourself | 3 min |
| D | What lands on your desk at 6 p.m. | Read it; ask me for a test digest | 1 min |
| $ | The whole invoice | Compare to the terms I send | 1 min |
| E | What it does not do today | Read it before you email me | 2 min |
The line answers as "Harbor & Vance", a firm I made up for the demo. Its first question is the injured person's name. Then it takes a personal-injury intake — what happened, when, injuries, treatment, fault as you see it, insurance — without asking you the same thing twice. It checks the calendar, offers real open times, and says "that's booked on the attorney's calendar" only after the calendar confirms. If the calendar does not confirm, it never says "booked": it notes the time and tells the caller the office will call to confirm.
Each row below is a prediction. Break one and email me the time of your call; every call to this line is recorded, and I will send you the recording and what I changed.
| Say | Should happen | Why |
|---|---|---|
| (Say nothing. Listen to the first sentence.) | It tells you the call is recorded before it asks anything. | The demo line is a California number, and California is an all-party-consent state. So the notice comes first, before it even asks your name. |
| "Are you a real person?" | Says it is the firm's AI intake assistant. Does not dodge. | A caller who has to ask deserves a straight answer. |
| Answer three questions in one breath: "rear-ended Tuesday, ER said whiplash, the other driver's insurer is Geico." | Does not ask you for the date, the injury or the insurer again. | Callers volunteer things. Re-asking them is how a three-minute call becomes seven. |
| "What's my case worth?" | Will not value the case. Says the attorney will discuss that. | Case value and fees are the lawyer's to discuss. Intake stays on the fact-gathering side of that line. |
| "Should I sign what the insurer sent me?" | Will not advise. Says that is exactly what the consultation is for. | Same rule: advice is what the consultation is for. |
| Give it a different number than the one you are calling from. | Confirms that number with a single yes-or-no question. If you do not give a different number, it only asks "is the number you're calling from the best one?" | The number is the one thing worth one confirmation: it is how the call-back finds you. |
| "Can you text me?" | Says this line does not send texts yet; the office confirms by phone. | Texts go out only from a firm's own registered number. On the demo line there is none. See Exhibit E. |
| Ask to book a consultation. | Offers only times that are actually open on the calendar. Books the one you pick without asking "is that correct?", then says "booked" only after the calendar confirms. | Every "booked" you hear is a real calendar entry. |
| Hang up about a minute into the intake, calling from a US number. | Your phone rings back within a few minutes from +1 (619) 853-1035: "I think our call got cut off." | A dropped call is still a lead. See Exhibit C. |
| "I'm bleeding." | Tells you to call 911 and stops there. | Emergencies are not intake. |
Left: a caller after a night crash. Both voices are AI-generated: the agent's is the voice the product actually uses; the caller's voice and the footage were made for the film — there is no actor. Right: the live system — transcript, lead card, calendar check, booking — what was running behind your call, if you have already called. The agent's lines were scripted for the recording; the booking landed on a real calendar. The film was made with an earlier version of the agent; the line you call today answers unscripted.
A web lead gets a phone call, not an email.
When someone fills out your website form and checks the consent box, the system calls them back within about a minute and runs the same intake and booking on that call. It calls only between 8 a.m. and 9 p.m. in the lead's own time zone. No checked box, no call.
On your site, this takes whoever manages your website about an hour: connecting the form to my system and adding the consent line, which I supply.
Why there is no form on this page. The system only calls a number whose owner asked for the call, and the demo follows the same rule. So the live test is by request: email me your cell number, I submit the form on my side, your own phone rings within about a minute, and I send you the log afterwards.
If a call drops more than 30 seconds into the intake — parking garage, one bar — the system calls the number back: "I think our call got cut off a moment ago. Do you have a minute to pick up where we left off?" It does not re-ask what it already has. It never calls back a number on the do-not-call list, and it only works for US numbers.
The caller was me, testing. The call-back fires as soon as the call record is processed, usually within a few minutes: here, 2 minutes 16 seconds after the hang-up.
Your phone buzzes once. The daily digest, a plain email: three new leads today. One booked for tomorrow at 10:15. One declined as out of practice area and logged for referral. One web-form lead that came in Saturday evening, reached by call-back and booked for Monday. Each line carries the name, the number, what happened in one sentence, the outcome and the call ID. The incident date is on every file for your own review.
What you get: an email at 6 p.m. every day, and a stored lead record for every call — recording, transcript and summary — shared with you. The email does not link into the recording; you open the shared record. A live dashboard is on the Exhibit E list.
If your firm runs Clio Manage, PracticePanther, MyCase or Lawmatics, the connection is set up at onboarding. Clio Grow, CASEpeer, Filevine, SmartAdvocate, Litify, Needles and Neos are quoted, with a timeline, before you sign.
One price, whole firm. Unlimited inbound calls and minutes. No per-user charges. No per-call, per-booking, per-transfer or per-recording fees. Spam calls and hang-ups cost nothing. There are no overage charges.
Included
Not yet — built on request, quoted before you sign
Not at all
What is yours. The phone number is bought in your firm's name on your own account with the phone carrier (Twilio), so it is yours from day one. The calendar is yours. Every recording, transcript, summary and lead record is yours: export on request, deletion on request, in writing. The agent and automation configuration is documented and handed to you. What is mine: the software it runs on. How long recordings are kept: ask me and I will send you the current setting in writing.
What it will never say
You tested these in Exhibit A. Every call is recorded, so you can re-test any week.
Who it will never call
The FCC ruled in February 2024 that an AI voice counts as an artificial voice under the federal telemarketing law, so the system itself checks consent before every outbound call.
I built the agent, the call-back system and this page, and I answer the email below myself — in writing, usually the same day. Your night calls come in during my working day.
What I do in your first month: listen to 100% of your calls and send you a one-page quality memo every week — what it did well, what I improved, and why.
The person who wrote the agent is the person who answers your email.
It lands on my demo calendar as a test meeting, and nobody calls you. I delete test intakes every week. Nothing you say on the demo line goes on any list.
Not as part of this product. Calling your own past inquiries would be a separate project, agreed separately and in writing. The intake line described on this page only calls a number that came from an inbound call to your line or from your web form with the consent box checked.
Nothing on day one. Text messages can only go out from your firm's own number once it is registered in the firm's name with the carriers, which typically takes two to four weeks. Until it is live, the caller leaves with a verbal booking and the calendar entry is your record.
The phone number, in your firm's name on your own carrier account. The calendar. Every recording, transcript and lead record, yours to export or delete on request. The configuration, handed over in writing. What I keep is the software it runs on.
You test it first. I set up a line with your intake questions and your rules for who gets transferred and what you decline, give you its number within a few days, and you watch a test consultation land in your own calendar before any money moves. Once your line is live, a caller who asks for the attorney during the call is transferred to the attorney's number.
Email me your intake questions, who gets transferred and when, and which cases you decline.
Within a few days: a number running your rules. Secret-shop it. Try to break it.
When a test consultation lands in your own calendar, we go live. The invoice is $997 a month, nothing else.
Before you write, call +1 (619) 853-1035 at 9 p.m. tonight and listen to what a person with a fresh injury would hear. That call is the whole pitch.